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Customer Service Representative

2 months ago

Defiance, Ohio, United States Planet Fitness Full time

Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk-related activities, including:
    • Answering calls in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating as needed.
  • Perform cleaning duties as required to maintain the club's neatness and cleanliness.
  • Obtain and maintain CPR/AED certification within company timeframes and maintain physical ability to perform CPR/AED in medical emergencies.
  • Obtain Tanning Certification within company timeframes.

Requirements:

  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Ability to obtain and maintain CPR/AED certification within company timeframes and maintain physical ability to perform CPR/AED in medical emergencies.
  • Ability to obtain Tanning Certification within company timeframes.
  • Passion for fitness and health.
  • Upbeat, professional, and positive attitude.
  • Punctuality and reliability.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • Hard work, enthusiasm, and energy.
  • High school diploma or GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands and Working Environment:

The conditions outlined are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an indoor environment, with exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical: Primary functions require sufficient physical ability and mobility to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements in the performance of daily duties. Occasionally, lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs). Maintain physical ability to administer CPR in medical emergencies.

Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.