Automotive Service Advisor

3 weeks ago


Lake Grove, New York, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, engage with customers, and resolve customer complaints in a professional and timely manner.
  • Service Desk Operations: Manage the service desk, schedule appointments, and ensure that customers receive the best possible service experience.
  • Product Knowledge: Develop and maintain a strong understanding of our products and services, and effectively communicate this knowledge to customers.
  • Team Collaboration: Work closely with the management team to achieve business objectives, and contribute to a positive and productive work environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of related experience in the automotive service environment, with a strong background in customer service and sales.
  • Skills: Strong verbal communication skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands: Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle.



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