Automotive Service Consultant

4 weeks ago


Morton Grove, Illinois, United States Audi Morton Grove Full time
Position Overview:
Audi Morton Grove is seeking a skilled Automotive Service Advisor to provide exceptional customer service and ensure a seamless experience for our clients.

The ideal candidate will have excellent communication skills, a strong technical understanding of automotive systems, and a commitment to delivering outstanding service.

As a key member of our service team, the Automotive Service Advisor plays a crucial role in ensuring customer satisfaction and loyalty.

Responsibilities:

* Greet customers and assess their automotive service needs.
* Listen to customer concerns and document vehicle symptoms.
* Provide accurate estimates for repair costs and timelines.
* Communicate effectively with customers regarding recommended services.
* Coordinate with the service technicians to ensure timely completion of repairs.
* Keep customers informed of the status of their vehicles.
* Address customer inquiries and concerns in a professional and courteous manner.
* Schedule appointments and manage the service department's workload.
* Maintain accurate and organized records of customer interactions and transactions.

Qualifications:

* Previous experience as an Automotive Service Advisor is preferred.
* Strong knowledge of automotive systems and repairs.
* Excellent communication and interpersonal skills.
* Customer-focused with a commitment to providing exceptional service.
* Ability to work in a fast-paced and dynamic environment.
* Proficient in computer systems and software used in automotive service.
* Strong organizational and multitasking abilities.
* Team player with a positive attitude.

Benefits:

* Health, dental, and vision insurance.
* 401(k) retirement plan.
* Paid time off.
* Ongoing training and development opportunities.

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