Local Success Coach

4 weeks ago

Desert Shores, California, United States GOAUPAIR OPERATIONS LLC Full time
Job Overview

We are seeking a highly motivated and organized Local Success Coach to join our team at Go Au Pair Operations LLC. As a Local Success Coach, you will play a vital role in supporting our Host Families and Au Pairs in your area, building strong relationships with families and Au Pairs from around the world.

Key Responsibilities:

  • Provide information and support to families during the matching process
  • Explain regulations, policies, and rules to Host Families & Au Pairs
  • Conduct in-home family interviews/site visits to confirm families understand the program regulations and can host an Au Pair in their home
  • Conduct in-home orientations upon arrival of a new Au Pair
  • Conduct monthly phone and in-person communications with families and Au Pairs
  • Organize frequent in-person cultural events in the local area for Au Pairs
  • Work with headquarters staff as a team to support families and Au Pairs
  • Develop personal relationships with families and Au Pairs and maintain high-quality communication
  • Execute marketing initiatives coordinated with headquarters
  • Assist during crisis and conflict situations quickly and professionally
  • Support families and Au Pairs with conflict resolution and issue management

Requirements:

  • Excellent communication and people skills
  • Strong attention to detail
  • High energy, enthusiasm, and motivation
  • Access to a home computer/laptop
  • Access to internet & car
  • Interest in international exchange and education

Training and On-boarding:

To become knowledgeable about how the Au Pair Program works and to learn how to perform your LSC tasks, you'll need about a year's worth of experience. This year time frame is a typical duration of a family's placement with an Au Pair and provides you with the full experience of supporting both parties, from start to finish.

To assist you with this learning process, your training is separated into two major groupings.

Group one occurs over the first two months: this new hire training and on-boarding process helps you learn about Go Au Pair, the Au Pair program, the rules, and regulations families follow and how to perform ongoing LSC tasks to support your area. This paid training is approximately 4 hours per week and includes reading, watching videos, self-exercises, and meeting with training personnel. During the first month, you will only be responsible for completing the training while your training mentor will provide support and service to your area until you're finished – at which point the cluster will be handed off to you.

The second group of training is a 10-week program and occurs approximately 6 months after you've started. This training focuses on teaching you about the matching process and how you can help families find the right Au Pair. This paid training is approximately 3.5 hours per week and includes reading, self-exercises, and meeting with training personnel.

How to Apply:

Please send a Cover Letter and resume to LARCoord@goaupair.com

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