Clinical Medical Assistant

3 weeks ago

Janesville, Wisconsin, United States Mercy Health System Full time

Job Summary

The Clinical Medical Assistant will provide support with the daily activities of a medical office by performing various duties and other tasks as assigned. This role requires a high level of accuracy and attention to detail, as well as excellent communication and interpersonal skills.

Key Responsibilities

  • Room patients, collect assessment data, and prepare patients according to specific needs.
  • Assist physicians in examination, treatment, and other clinic procedures.
  • Assist with laboratory procedures, screening tests, and quality improvement projects.
  • Answer telephone calls, respond to inquiries, and direct callers to appropriate personnel or initiate a triage slip for response by medical personnel.
  • Schedule appointments and enter appointment dates and times into the computerized scheduler.
  • Conduct reminder calls to patients.
  • Greet and direct patients, salespeople, and visitors.
  • Register patients by verifying their records are up-to-date and accurate.
  • Maintain and order supplies.

Culture of Excellence Behavior Expectations

To perform this job successfully, an individual should demonstrate the following behavior expectations:

  • Quality: Follow policies and procedures, adapt to and manage changes in the environment, demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, and manage time and prioritize effectively to achieve organizational goals.
  • Service: Respond promptly to requests for service and assistance, follow the Mercyhealth Critical Moments of service, meet commitments, abide by MH confidentiality and security agreement, show respect and sensitivity for cultural differences, and effectively communicate information to partners.
  • Partnering: Show commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions, exhibit objectivity and openness to other's views, demonstrate a high level of participation and engagement in day-to-day work, give and welcome feedback, generate suggestions for improving work, and embrace teamwork and support positive change.
  • Cost: Conserve organization resources, understand fiscal responsibility, work within approved budget, develop and implement cost-saving measures, and contribute to profits and revenue.

Education and Experience

A graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or a graduate of a medical assistant program in a postsecondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education.

Experience in a clinic setting is preferred, and injection, specimen collection, and phlebotomy training is also preferred.

Certification and Licensure

Approved CPR or BLS certification is required within 90 days.

Skills and Abilities

N/A

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel, and reach with hands and arms. This job requires the employee to exert 50 to 100 lbs occasionally and exert or lift 25 to 50 lbs of force frequently. There is frequent reaching, handling, fingering, hearing, and talking. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and depth perception.

Level of Supervision

Some independent judgment is required, but decisions are limited by standard practices or procedures.

Supervises

N/A

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