Senior Quality and Test Technician Lead

4 weeks ago

Cleveland, Ohio, United States Park Place Technologies Full time
Job Summary:

We are seeking a highly skilled and experienced Senior Quality and Test Technician Lead to join our team at Park Place Technologies. As a key member of our Quality and Test team, you will be responsible for leading a team of technicians in ensuring the highest quality standards are met in our lab environment.

Key Responsibilities:

• Provide day-to-day direction to lab employees and direct them in the absence of management
• Assist in planning and procurement, including part identification and supplier-related issues
• Take a lead role as a subject matter expert in areas such as test methods, new hardware and systems integration, and other related areas
• Train and guide new and less knowledgeable Q&T employees
• Ensure the lab is stocked with appropriate supplies at all times
• Assist procurement with technical RMA information
• Assist in ensuring priority orders are completed within the required timeframe
• Maintain lab organization and cleanliness
• Help establish new test procedures
• Interface directly with Planning & Procurement, Warehouse, Support, and other PPT departments as well as PPT Suppliers
• Ensure all Q&T personnel are cross-trained in all relevant system operations
• Direct Q&T employees in managers' absence
• Perform other duties as assigned

Requirements:

• 5 years of experience and/or training, or an equivalent combination of education and experience in a team lead position
• Experience in the 3rd party hardware service industry or hardware resale is a plus
• Proficient in Microsoft Windows XP, Windows 7, Microsoft Server 2003, 2008, 2012, 2016
• Working understanding of a data center environment
• Ability to create, manage, and administer an image deployment server over a local network
• Working knowledge of the Dell, NetApp, EMC, Data Domain, IBM, and HP product lines
• Demonstrated ability to read and interpret documents such as red books, operating and maintenance manuals, and procedure manuals
• Demonstrated ability to write routine reports and correspondence
• Demonstrated ability to prioritize work to correspond with customer requests
• Reliable for maintaining a high level of concentration while handling multiple requests at the same time to ensure accuracy
• A detail-oriented, team player
• A good attendance record and commitment to work
• Experience with Excel and familiarity with Great Plains and Astea software

Bonus Points:
A+, Network+, Storage+, CCNA, MCSA, MCSE Certifications preferred

Education:
Bachelor's degree required

Travel:
10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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