Service Desk Specialist

2 weeks ago


Georgetown, Kentucky, United States Insight Global Full time
Job Description

We are seeking a highly skilled Service Desk Technician to join our team at Insight Global. As a Service Desk Technician, you will be responsible for providing exceptional IT support to our internal employees, resolving tickets in a timely and efficient manner, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide over-the-phone IT support to internal employees
  • Resolve tickets in ServiceNow
  • Meet performance indicators for resolution time and customer satisfaction
  • Set up accounts in MS Office Suites and Active Directory
  • Troubleshoot issues within MS Outlook
  • Provide solutions to a wide array of IT inquiries

Requirements:

  • 1-3 years of IT experience in a helpdesk or desktop support role
  • 1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)
  • Excellent communication skills and willingness to learn
  • 2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting
  • Any experience in an automotive or automobile production environment

About Us:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Equal Employment Opportunity:

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Workforce Privacy Policy:

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.



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