IT Support Specialist

3 days ago


Roseland, Louisiana, United States Smitty's Supply, Inc. Full time
Job Summary

Smitty's Supply, Inc. is seeking a highly skilled IT Support Technician II to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our employees, ensuring seamless network connectivity and equipment maintenance.

Key Responsibilities:

  1. Provide timely and effective assistance to internal customers through phone and email support.
  2. Troubleshoot software and hardware issues to maintain system performance and uptime.
  3. Collaborate with end-users to resolve network connectivity and software-related problems.
  4. Configure and install network appliances, workstations, and mobile devices based on user profiles.
  5. Support senior-level IT staff with day-to-day operations and projects.

Requirements:

The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of computer networks and systems. Experience with network infrastructure hardware and software is essential, as well as the ability to work independently and as part of a team.



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