Desktop Support Team Lead
4 days ago
We are seeking an experienced Technical Support Manager to lead our Desktop Support team at Midwest Technology Partnership, LLC (MTP). The successful candidate will be responsible for managing a team of technical experts to provide exceptional support for desktops, laptops, and mobile devices in a Windows environment.
Estimated Salary: $80,000 - $110,000 per year.
Key Responsibilities- Lead a team of Desktop Support Technicians in a fast-paced environment
- Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
- Ensure compliance with company policies and procedures, and maintain accurate documentation
- Provide technical support for desktops, laptops, and mobile devices in a Windows environment
- Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
- Manage and maintain relationships with vendors and service providers
- Provide excellent customer service to all employees, ensuring timely resolution of issues
- Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
- Stay up-to-date with new technologies and industry trends
- Bachelor's degree in computer science or information technology
- 5+ years of experience in desktop support or a related field
- 2+ years of experience in a team lead role
- Strong knowledge of Windows and Mac operating systems and applications
- Experience with hardware and software installation, configuration, and troubleshooting
- Experience with network and infrastructure support
- Excellent customer service and communication skills
- Creates an enjoyable, professional experience with all team members
- Detail oriented and strong organizational skills
- Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
- Ability to work independently and as part of a team
- Certification in A+ and/or Network+ is a plus
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