Desktop Support Team Lead

4 days ago


Indianapolis, Indiana, United States Midwest Technology Partnership, LLC (MTP) Full time
About the Role

We are seeking an experienced Technical Support Manager to lead our Desktop Support team at Midwest Technology Partnership, LLC (MTP). The successful candidate will be responsible for managing a team of technical experts to provide exceptional support for desktops, laptops, and mobile devices in a Windows environment.

Estimated Salary: $80,000 - $110,000 per year.

Key Responsibilities
  • Lead a team of Desktop Support Technicians in a fast-paced environment
  • Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
  • Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
  • Ensure compliance with company policies and procedures, and maintain accurate documentation
  • Provide technical support for desktops, laptops, and mobile devices in a Windows environment
  • Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
  • Manage and maintain relationships with vendors and service providers
  • Provide excellent customer service to all employees, ensuring timely resolution of issues
  • Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
  • Stay up-to-date with new technologies and industry trends
Requirements
  • Bachelor's degree in computer science or information technology
  • 5+ years of experience in desktop support or a related field
  • 2+ years of experience in a team lead role
  • Strong knowledge of Windows and Mac operating systems and applications
  • Experience with hardware and software installation, configuration, and troubleshooting
  • Experience with network and infrastructure support
  • Excellent customer service and communication skills
  • Creates an enjoyable, professional experience with all team members
  • Detail oriented and strong organizational skills
  • Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
  • Ability to work independently and as part of a team
  • Certification in A+ and/or Network+ is a plus


  • Indianapolis, Indiana, United States BCForward Full time

    About the RoleBCforward is seeking an experienced Desktop Support Specialist to join our team in Indianapolis, IN. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients across various locations.


  • Indianapolis, Indiana, United States INFODYNAMICS Full time

    About the RoleINFODYNAMICS is seeking an experienced IT professional to lead and develop our software development team. This role offers a unique opportunity to join a dynamic and growing company, driving innovation and excellence in software engineering.The successful candidate will be responsible for building a high-performing software engineering team...


  • Indianapolis, Indiana, United States Phaxis - Technology Full time

    Job SummaryPhaxis - Technology seeks a highly skilled Desktop Support Specialist to provide technical assistance to our employees with Windows environments. The ideal candidate will have experience with Active Directory, Group Policy, Desktops, infrastructure, mobile devices, A/V, and other related technologies.Key ResponsibilitiesProvide technical support...


  • Indianapolis, Indiana, United States Resource Logistics Full time

    Job Title: Desktop Support SpecialistLocation: NationalRate: $21/hrQualifications:* Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment* Hands-on experience with imaging, re-imaging Windows operating systems for desktops and laptops* Safe movement of equipment point-to-point using wheeled carts and vehicles* IMACD & asset...


  • Indianapolis, Indiana, United States Healthcare Support Full time

    About the JobWe are seeking an experienced Dialysis Nurse to join our team at Healthcare Support. As a leading healthcare employment partner, we offer a range of exciting opportunities for professionals in the field.


  • Indianapolis, Indiana, United States Phaxis - Technology Full time

    About Phaxis - TechnologyWe are a technology company dedicated to providing top-notch IT services.Our team is passionate about delivering exceptional solutions to our clients.At Phaxis, we believe in empowering our clients with the latest technology and expertise.Job DescriptionResponsibilities:- Provide technical support for desktop environments- Assist in...


  • Indianapolis, Indiana, United States Netfor, Inc. Full time

    Company OverviewNetfor, Inc. is a leading provider of worry-free customer care solutions for businesses and technology users.We offer world-class customer service, help desk support, order fulfillment, and field services to our customers through multiple channels.Salary and BenefitsThe starting salary for this position is $16.00 per hour, depending on...

  • Automotive Team Lead

    3 weeks ago


    Indianapolis, Indiana, United States Valvoline Instant Oil Change Full time

    Unlock Your Potential as a Key Player in Our Service CenterWe are seeking a skilled Automotive Team Lead to join our dynamic team at Valvoline Instant Oil Change. As a vital member of our service center, you will play a crucial role in ensuring seamless operations and delivering exceptional customer experiences.About the RoleIn this exciting position, you...


  • Indianapolis, Indiana, United States Success Staffing Agency - Enginnering Full time

    About the RoleWe are seeking a seasoned Senior Project Manager to lead our engineering team. As a key member of our organization, you will oversee multiple projects from concept to completion.About YouAs a successful candidate, you will possess 8 years of civil or utility-related engineering experience and be a licensed Professional Engineer (PE) or have the...


  • Indianapolis, Indiana, United States Price Salons Llc Full time

    We're hiring a Customer Service Team Lead at Price Salons LLC! As a key member of our front desk team, you'll play a vital role in providing exceptional customer service and supporting our business operations. The estimated salary for this position is $50,000 - $65,000 per year, based on experience.About the JobThis is a challenging yet rewarding role that...


  • Indianapolis, Indiana, United States Ascension Full time

    About the Role:This Diagnostic Imaging Specialist position involves leading assigned staff in performing medical and diagnostic imaging activities or tasks. The ideal candidate will have a strong background in radiologic technology, with certifications from reputable organizations such as ARRT and ARDMS. They will be responsible for ensuring quality in...


  • Indianapolis, Indiana, United States Care Team Solutions Full time

    We are seeking a skilled CT Technologist to join our team at Care Team Solutions.About the Job:This is a travel position available in Indianapolis, Indiana.The duration of this assignment will be approximately 13 weeks with 40 hours worked per week.This role requires an overnight shift schedule.The starting date for this position is negotiable.We offer a...


  • Indianapolis, Indiana, United States Healthcare Support Full time

    Job Title: Dialysis Nurse SpecialistAbout the Role:We are seeking an experienced Dialysis Nurse to join our team at Healthcare Support. This is a fantastic opportunity for a skilled and dedicated professional to work with patients in need of dialysis care.Key Responsibilities:- Provide high-quality patient care, working closely with multidisciplinary teams...

  • Clinical Team Lead

    20 hours ago


    Indianapolis, Indiana, United States Ascension Full time

    About the Position: We are seeking an experienced Healthcare Professional to join our team as a Clinical Team Lead at Ascension, a leading non-profit healthcare organization. In this role, you will be responsible for overseeing the daily operations of our clinical teams, ensuring the delivery of high-quality patient care and implementing clinical objectives...

  • Radiology Team Lead

    2 days ago


    Indianapolis, Indiana, United States Ascension Full time

    Radiology Team LeadEstimated Salary: $65,000 - $90,000 per yearAbout the RoleThis is a leadership position responsible for supervising a team of medical imaging technologists. The ideal candidate will have strong communication and problem-solving skills, as well as experience in radiology or a related field.ResponsibilitiesLead assigned staff in performing...


  • Indianapolis, Indiana, United States Hubler Chevrolet Full time

    Job Title: Automotive Porter Team LeadOverviewThe Hubler Chevrolet team is seeking a skilled Automotive Porter Team Lead to join our dynamic team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.Salary Range:$40,000 - $55,000 per year, depending on experience.Job...


  • Indianapolis, Indiana, United States Fast Pace Health Full time

    Job SummaryFast Pace Health is seeking a highly skilled Family Nurse Practitioner to lead our clinical team and deliver high-quality patient care in a supportive and team-oriented environment.

  • Operations Team Lead

    3 weeks ago


    Indianapolis, Indiana, United States Televerde Full time

    Job Overview">This role is responsible for leading daily operations and meeting KPI metrics by coaching and training a team of agents. As an Operations Supervisor at Televerde, you will work under the supervision of the Senior Manager to ensure that your team meets performance requirements related to client programs, resulting in client satisfaction and...


  • Indianapolis, Indiana, United States A+ Consulting Full time

    At A+ Consulting, we are seeking a highly skilled Administrative Support Specialist to join our team.About the JobThis role provides on-site support to one or more Vice Presidents and Directors by performing general administrative work such as managing schedules, running reports, copy/filing documents, and answering phone calls.The successful candidate will...


  • Indianapolis, Indiana, United States ImageNetLLC Full time

    Job OverviewImagenet LLC is seeking an experienced Healthcare Team Lead Manager to oversee a team of contact center agents. The ideal candidate will have excellent leadership skills, with the ability to motivate and develop their team members.Key Responsibilities:Manage a team of 10-50 contact center agents, providing regular coaching and feedback.Monitor...