Technical Support Specialist
2 days ago
Company Overview
Netfor, Inc. is a leading provider of worry-free customer care solutions for businesses and technology users.
We offer world-class customer service, help desk support, order fulfillment, and field services to our customers through multiple channels.
Salary and Benefits
The starting salary for this position is $16.00 per hour, depending on experience, technical aptitude, and typing skills.
We offer a competitive benefits package, including a PTO plan, 401k, health insurance, dental, and optical coverage.
Job Description
This role involves providing technical support to customers via phone, email, and other communication channels.
You will be responsible for troubleshooting technical issues, resolving customer complaints, and providing accurate information to incoming customer questions.
Required Skills and Qualifications
To be successful in this role, you must have:
- Excellent communication and problem-solving skills
- A strong ability to multi-task and work under pressure
- Proficiency in Microsoft Office and basic computer skills
- Able to work independently and as part of a team
- A technical certification such as A+, CompTIA, or similar
Personal Computer Requirements
You must own a Desktop or laptop with the following minimum specifications:
- Windows 10 operating system
- 8GB or higher RAM
- I5 9500 or Ryzen 3 3100 or higher processor
- SSD 256GB or higher with at least 100gb of free space
Location
This is a 100% remote job, requiring you to work from home and communicate with customers remotely.
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