Healthcare Team Lead Manager

5 days ago


Indianapolis, Indiana, United States ImageNetLLC Full time
Job Overview

Imagenet LLC is seeking an experienced Healthcare Team Lead Manager to oversee a team of contact center agents. The ideal candidate will have excellent leadership skills, with the ability to motivate and develop their team members.

Key Responsibilities:
  • Manage a team of 10-50 contact center agents, providing regular coaching and feedback.
  • Monitor team performance and address any performance-related issues.
  • Conduct training sessions to develop team skills and knowledge.
  • Enforce disciplinary action when necessary and ensure adherence to company policies.
  • Analyze KPIs, such as quality, production, and attendance, and implement strategies for improvement.
Required Skills and Qualifications:
  • Proven leadership experience, including managing, coaching, and developing a team.
  • Strong motivational and communication skills with a positive attitude.
  • Ability to manage multiple responsibilities and take initiative without being asked.
  • High attention to detail, with perfect quality scores and no production errors for the past 8-12 months.
  • Technical proficiency, including experience in timecard management, quality assurance, and KPI analysis.
Benefits:
  • A competitive salary range of $65,000-$75,000 per year, based on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Imagenet LLC

Imagenet LLC is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We are headquartered in Tampa, operate 10 regional offices throughout the U.S., and have a wholly owned global delivery center in the Philippines. Our innovative workflow technology platform, JetStreamTM, helps our clients enhance engagement and satisfaction with their members and providers. We provide equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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