Account Executive I

1 week ago

Trenton, New Jersey, United States SanMar Full time
About the Role

At SanMar, we're seeking a highly skilled Account Executive I to join our team. As a key member of our sales team, you will be responsible for managing a dedicated portfolio of accounts within an assigned territory. Your primary focus will be on cultivating strong customer relationships, collaborating with outside territory managers, and ensuring the success and satisfaction of our valued customers.

Key Responsibilities
  • Manage a portfolio of accounts, creating and fostering long-lasting relationships with our customers.
  • Learn unique needs, preferences, and goals of the customer to suggest tailored solutions and services.
  • Leverage Salesforce and other tools to capture and gather critical customer insights to create relationships and partnerships.
  • Prioritize customer satisfaction above all else.
  • Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring their needs are met promptly and effectively.
  • Process orders and handle return authorizations while keeping the customer informed of status updates.
  • Strategically partner with outside Territory Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth.
  • Develop a deep understanding of our products and services to effectively communicate their value to customers.
  • Study industry trends and competitors to advise and serve customers.
  • Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools.
Requirements
  • Associate's Degree in Business, Sales, or related field or equivalent experience.
  • 1-3 years in account management, customer relationship management, or inside sales, preferably within the B2B sector.
  • Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone.
  • Self-motivated and able to work independently.
  • Strong organizational and time management skills.
  • Able to manage multiple assignments and systems simultaneously.
  • Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills.
  • Experience using CRM software, preferably Salesforce, a plus.
What We Offer
  • Salary Range: $21.39 - $27.90 (WA, NJ); $19.68 - $25.67 (MN, NV, TX, VA); $18.40 - $23.99 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
  • Bonus: Eligible for an annual discretionary bonus up to $2,000.
  • Paid Time Off: Accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
  • Additional Benefits: Comprehensive medical, dental, and vision benefits; 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle; Life insurance; Short/long-term disability coverage; Paid maternity/paternity leave; Pet insurance.
About SanMar

SanMar is more than just a t-shirt company. We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide. As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we've done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we've grown to more than 5,000 employees and we still work with those same simple principles in mind.

We're an Equal Opportunity Employer. Whoever you are, wherever you're from, whomever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. Our team members are committed to creating an open and inclusive environment in which every employee can be successful. SanMar participates in E-Verify.

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