Software Support Analyst

3 weeks ago

Englewood, Colorado, United States Teledyne FLIR LLC Full time

Job Description:

Teledyne Technologies Incorporated is seeking a highly skilled Software Support Analyst to join our team. As a Software Support Analyst, you will be responsible for providing remote support to multiple customer facilities regarding environmental recordkeeping and reporting tasks.

This role requires a strong understanding of basic Windows administration, data analysis, and very basic programming skills. The ideal candidate will be detail-oriented, a motivated self-starter, and have excellent people skills, math skills, and communication skills.

Responsibilities:

  • Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
  • Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices.
  • Ensures effective and persevering completion of customer call tickets.
  • Follows all quality management procedures for prioritization and recordkeeping.
  • Updates call center call case database which tracks call case issues and progress.
  • Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.

Requirements:

  • High level of accuracy and attention to detail.
  • Excellent verbal and written communication skills concise and complete.
  • Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
  • Ability to prepare reports, exercise discretion when dealing with confidential information.
  • Ability to work well with remote plant personnel and internally in a team setting.
  • Bachelor's degree from four-year College or University.
  • Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person.

Physical & Mental Requirements:

Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.

Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.

Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.

Salary Range:

$42,680.00-$56,980.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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