Retail Sales Supervisor

2 weeks ago

Mt Pleasant, South Carolina, United States Soma Full time
Join Our Team at Soma

We are passionate about our customers, innovative in our approach, and proud of our vibrant culture in retail. We invite you to be part of our dynamic team.

POSITION SUMMARY:

The Retail Sales Supervisor plays a crucial role in assisting Management to foster a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations, focusing on exceptional customer experiences and optimal profitability.


KEY RESPONSIBILITIES:

Achieving Results:
  • Sets and communicates clear expectations, holding both the store team and themselves accountable for meeting all brand, performance, and conduct standards.
  • Oversees essential operational tasks such as opening and closing procedures, and merchandise flow management.
  • Supervises team members involved in sales, inventory management, cash handling, and customer service.
  • Utilizes weekly schedules to ensure adequate floor coverage while adhering to budgetary guidelines.
  • Maintains awareness of current sales initiatives and promotions; presents and displays merchandise according to established standards.
  • Fosters a high-performance culture, motivating the sales team to achieve assigned sales and productivity targets.
  • Trains and mentors the team to ensure proficiency in product knowledge both online and in-store.
  • Assists with product fulfillment and sales processes.

Building High-Performing Teams:
  • Inspires and motivates the store team, promoting a shared vision while exemplifying core values.
  • Encourages a collaborative approach to problem-solving.
  • Communicates effectively with store teams and Management to drive positive change.
  • Seeks personal development opportunities and actively requests feedback to enhance leadership skills.

Enhancing Customer Experience:
  • Models, teaches, and promotes exceptional customer service principles, ensuring a seamless omni-channel experience.
  • Demonstrates sales expectations by employing various techniques and sharing product knowledge with customers; assists in merchandise selection based on customer needs.
  • Builds and nurtures a loyal customer base through personalized service.
  • Ensures timely resolution of customer inquiries and concerns.
  • Facilitates a smooth and efficient checkout experience, staying informed on policies regarding payments, returns, and exchanges.
  • Ensures the team maintains consistent communication with clients through customer engagement initiatives.

Talent Development:
  • Supports and implements training programs and initiatives.
  • Assists in the growth of store associates; interprets performance metrics and provides coaching as necessary.
  • Recognizes and rewards team members for exceptional performance.
  • Ensures compliance with all employment practices and policies.
  • Performs additional duties as assigned.

QUALIFICATIONS:
  • High school diploma or equivalent required.
  • 1+ year of experience in retail or sales management preferred.
  • Must be at least 18 years old.
  • Strong verbal and written communication skills.
  • Excellent customer service abilities.
  • Able to adapt to technology provided by the company.
  • Knowledge of administrative aspects of retail operations.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Regular attendance is essential to meet company objectives; flexibility to work various shifts, including evenings and weekends, is required.

PHYSICAL REQUIREMENTS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent climbing as needed.

We are continuously seeking talented individuals to join our store teams. We welcome applications from all qualified candidates.

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