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Veterinary Clinic Operations Manager

2 months ago

Vancouver, Washington, United States PetIQ Full time
Job Overview

At PetIQ, we are dedicated to providing accessible and cost-effective pet health and wellness solutions through both retail and online platforms. Our mission is to empower pet owners to ensure their pets receive the essential care they deserve.

Benefits for Full-Time Employees:
  • Comprehensive Medical, Dental, and Vision Coverage
  • Flexible Spending Account Options
  • Company-Paid Life Insurance
  • 401(k) Plan with Company Matching
  • Employee Assistance Program (EAP)
  • Generous Paid Time Off including 8 Holidays and 2 Personal Days
  • Short and Long-Term Disability Insurance

Key Responsibilities:
  • Deliver exceptional customer service by addressing inquiries and guiding clients through clinic procedures.
  • Oversee Wellness Center personnel and ensure adherence to established protocols and procedures.
  • Supervise Clinic Assistants, ensuring efficient processes and positive client interactions.
  • Provide training and mentorship to new team members, ensuring accuracy in their work.
  • Foster ongoing development and support for all Wellness Center staff.
  • Lead the team to achieve performance targets and objectives.
  • Address and document staff-related issues, following up as necessary.
  • Handle client concerns, ensuring proper documentation and follow-up.
  • Conduct performance evaluations for Wellness Center staff.
  • Manage employee time cards and payroll submissions through ADP.
  • Coordinate staff schedules and arrange replacements for absences.
  • Build and maintain strong relationships with location management and staff.
  • Assess pet lifestyles to recommend appropriate preventive care and vaccinations.
  • Advise clients on vaccines, tests, products, and microchips in alignment with company protocols.
  • Promote additional services, such as nail trimming, to clients.
  • Ensure proper handling and security of Wellness Center equipment and supplies.
  • Manage inventory levels and conduct regular stock assessments.
  • Update point-of-sale materials and order replacements as needed.
  • Handle administrative tasks, including daily paperwork and end-of-day reconciliations.
  • Respond to client inquiries both in-person and over the phone.
  • Administer treatments under the supervision of a veterinarian.
  • Complete necessary Health Certificates and fill prescriptions.
  • Conduct microchip scans for pets.
  • Maintain cleanliness in the clinic environment.
  • Ensure all clinical areas are functioning effectively.
  • Embody and promote our core values with clients, partners, and team members.
  • Perform additional duties as assigned.

Qualifications:
  • Proven experience in a leadership role managing a team of three or more.
  • Must be at least 18 years old.
  • Availability to work weekends and varied shifts.
  • Reliable transportation required.
  • Professional appearance and demeanor are essential.
  • Punctuality and reliability are highly valued.
  • Willingness to engage in outdoor clinic activities as needed.

Education:
  • High School Diploma or equivalent is required.

Preferred Skills:
  • Prior experience in customer service or sales.
  • Familiarity with technology, including iPads and Bluetooth devices.
  • Strong organizational and analytical abilities.
  • Ability to collaborate effectively within a team.
  • Comfort in engaging with customers to promote clinic services.
  • Adaptability to changing priorities.
  • Experience in veterinary or retail management is advantageous.
  • Enjoyment of working with a variety of pets, including handling and lifting as necessary.
  • Knowledge of sales principles and customer service best practices.
  • Ability to work independently with minimal supervision.

Physical Requirements:
  • Ability to perform essential job functions safely and effectively, adhering to relevant standards.
  • Consistent attendance is required.
  • Must be able to lift and carry up to 50 lbs.
  • Assistance may be needed for lifting up to 150 lbs.