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Client Support Specialist

2 months ago

Penfield, New York, United States Staff My Agency Full time
Position Overview

A successful independent insurance agent is seeking a qualified individual to fill the role of Customer Service Representative. Experience in the insurance sector is not a prerequisite; we are prepared to train the right candidate with the appropriate skill set.

We are looking for a dynamic professional who is enthusiastic about contributing to our business growth through meaningful interactions and exceptional customer service. If you are a driven self-starter who excels in a fast-paced setting, this could be your opportunity for a fulfilling career with significant income and advancement potential.

Key Responsibilities:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Employ a customer-centric, needs-based approach to inform clients about various insurance products.
  • Uphold a strong work ethic, demonstrating a total commitment to achieving success every day.
As a member of the agent's team, you will benefit from:
  • A competitive base salary
  • Opportunities for bonuses and commissions
  • Paid Time Off (including vacation and personal/sick days)
  • Health Insurance coverage
  • SIMPLE Retirement Plan
  • Valuable industry experience
  • Opportunities for growth and advancement within the agency
Qualifications:
  • Strong interpersonal skills
  • Excellent communication abilities - written, verbal, and listening
  • People-oriented mindset
  • Organizational proficiency
  • Self-motivated and proactive
  • Detail-oriented approach
  • Problem-solving capabilities
  • Commitment to outstanding customer service
  • Ability to learn and utilize computer systems
  • Pride in completing tasks accurately and on time
  • Team-oriented attitude
  • Capacity to manage multiple tasks
  • Provide comprehensive activity reports to the agent
  • Must be able to obtain Property & Casualty license
  • Must be able to obtain Life and Health license
  • Selected candidates are expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education
If you envision yourself thriving in this role, we encourage you to submit your resume. We will reach out to discuss the next steps in the interview process.

This position is with an independent contractor agent, not affiliated with any specific insurance company. Employees of independent agents must successfully complete any relevant licensing requirements and training programs.