Service Operations Coordinator

3 weeks ago

Boise, Idaho, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for coordinating customer service requests, scheduling and dispatching technicians, and ensuring timely completion of technical service work.

Key Responsibilities
  • Coordinate customer service requests from initiation to completion, ensuring efficient scheduling and dispatching of technicians.
  • Partner with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.
  • Analyze and assess technical team performance, adjusting as needed to enhance customer satisfaction and cost-effectiveness.
  • Communicate with customers, technicians, and team leads to ensure seamless service delivery.
  • Reconcile all service requests daily, ensuring accurate and timely completion.
  • Coordinate labor scheduling to align technicians with customer and service needs.
  • Maintain consistent communication with assigned technicians, ensuring they have the necessary information and resources.
  • Assist with creation of L&M quotations and develop viable long-term relationships with customers and subcontractors.
  • Participate in business review meetings, preparing and discussing critical account information and customer satisfaction issues.
  • Research and follow up on questions identified during monthly business review.
  • Ensure all customer account information is up to date, supporting call management activities and scheduling of tasks.
Requirements
  • Associates degree preferred, high school diploma or equivalent required.
  • Minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Ability to perform work independently, with solid organizational and attention to detail skills.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
  • Prioritize work activities based on financial impact to desired business goals.
  • Experience with basic project accounting or costing principles is desired.
  • Able to influence diverse teams to accomplish tasks and goals.
What We Offer

Johnson Controls International offers a competitive benefits package, including a comprehensive compensation and benefits program, opportunities for professional growth and development, and a collaborative and inclusive work environment.

We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

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