Department Manager

6 days ago

Greenwood, Indiana, United States Lovesac Full time

About the Role:

Lovesac is seeking a highly motivated and results-driven Department Manager to join our team. As a Department Manager, you will be responsible for leading and developing a high-performing showroom team to deliver sales results and exceed customer expectations.

Key Responsibilities:

  • Meet or exceed all sales and key performance indicators (KPIs)
  • Assist with consistent store operations to meet or exceed sales goals
  • Train team to meet or exceed financial goals through the execution of Lovesac's proprietary selling process
  • Resolve customer issues in a collaborative partnership with District Manager and follow up with customers on order tracking and updates
  • Ensure and maintain inventory integrity and accuracy, protecting company assets at all times
  • Support the recruiting and hiring of SIS talent, developing bench and networking for backfill
  • Communicate issues regarding team and business to supervisor timely, sharing pertinent details as necessary
  • Direct the execution of promotional campaigns, including product placement and marketing
  • Ensure store merchandising standards are maintained, including merchandising visuals, marketing, cleanliness, and inventory levels
  • Process POS transactions, including sales returns and exchanges, in accordance with company policies and provide accurate information to clients
  • Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards
  • Act with integrity and trust, modeling behavior that respects employees, peers, and customers in accordance with the core values of the company

Requirements and Qualifications:

  • Minimum of 1-2 years of related sales and management experience
  • Results-driven and utilize knowledge to meet or exceed KPIs and goals
  • Proven time management skills and quickly adapt to a changing business environment
  • Able to prioritize responsibilities with the appropriate level of urgency, listen effectively to solve problems, anticipate issues, and make correct decisions based on a variety of situations
  • Take accountability and responsibility for actions
  • Able to manage multiple projects simultaneously while meeting deadlines consistently
  • Superior communication skills, verbal, written, and interpersonal skills
  • Demonstrates strong analytical, mathematical, and problem-solving skills
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand
  • Collaborate with fellow employees, treating all clients, both internal and external, with dignity and respect at all times
  • Proficiency required in Microsoft Office: Word, Excel, and PowerPoint
  • Comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook
  • Capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc.

About Lovesac:

Lovesac is a company committed to bringing Total Comfort to millions of homes. We offer a unique and adaptable furniture solution that can evolve along with our customers as life unfolds. Our products provide peace of mind and can adapt to fit almost any space and style, looking like new forever. We are a company that values love, inclusion, and happiness, and we seek to promote these values in all that we do.

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