Service Transformation Domain Expert

4 weeks ago


Detroit, Michigan, United States Tephra Full time

As a seasoned Service Transformation Domain Expert, you will leverage your expertise in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM, and Installed-Base Management to drive business growth and improvement.


  • Collaborate with clients to understand their business needs and develop tailored solutions.
  • Stay up-to-date with industry trends and best practices to provide cutting-edge guidance to customers.
  • Experience with digital / IoT platforms such as ThingWorx, Predix, MindSphere is a plus.
  • Knowledge of field service tools like ServiceMax, Click Software, FieldAware is a plus.
  • 8-10 years of experience managing Service-Centric Functional Business Area(s) is required.

Lead Service Management process assessment, development, and optimization projects, working closely with business stakeholders to understand requirements and create specifications.


  • Coordinate with multiple stakeholders, meet project timelines, and handle customer expectations.
  • Experience in executing consulting engagements is desired.
  • Bachelor's degree is required.
  • Familiarity with tools like MS-Office, MS-Visio, MS-Projects, and MS-PowerPoint is necessary.


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