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Guest Services Coordinator

2 months ago

Albuquerque, New Mexico, United States Morada Albuquerque Full time
Position Overview

About Morada Albuquerque:

Morada Albuquerque is a proud member of the Discovery Senior Living family, dedicated to managing communities that focus on care and lifestyle for seniors. Our organization, built on the "Pillars of Excellence," values our Team Members who play a crucial role in delivering exceptional care to our residents.

We are currently seeking a Guest Services Coordinator for our community.

We provide fulfilling career opportunities that include:

  • Attractive compensation packages
  • Early access to earned wages
  • Flexible work schedules with both full-time and part-time options
  • Paid time off and holidays for full-time employees
  • Comprehensive benefits including health, dental, vision, life, and disability insurance for full-time staff
  • 401(K) plan with employer contributions
  • Paid training programs
  • Career advancement opportunities
  • Meals and uniforms provided
  • Employee Assistance Program

Role Summary

The Guest Services Coordinator is responsible for welcoming guests, residents, and staff, managing incoming and outgoing calls, taking and relaying messages, and providing general information.

Key Responsibilities:

  • Performs telephone reception and greeting duties as needed.
  • Records detailed messages with essential information and ensures timely communication to the appropriate parties.
  • Welcomes residents and visitors, addresses inquiries, and provides directions.
  • Assembles marketing materials for distribution.
  • Prepares meal tickets for staff and family members, and maintains meal count records for the dining team.
  • Updates the Resident Contact List and daily logs for move-ins and move-outs, as well as guest sign-in records as required.
  • Coordinates appointments for residents and their families, including services such as hairdressing and transportation.
  • Keeps the reception area organized and tidy.
  • Sorts and distributes mail to residents and staff members.
  • Maintains records for resident credits.
  • Adheres to all company policies and operational procedures.
  • Performs additional duties as assigned.

Qualifications:

  • High school diploma or equivalent preferred.
  • One to three years of experience in customer service or related training; or a combination of education and experience.

If you are interested in making a meaningful impact in the lives of others, we encourage you to consider joining our team.

EOE D/V