Senior Program Manager

6 days ago

Canton, Massachusetts, United States Point32Health Full time
Job Summary

The Senior Program Manager will be responsible for the development, implementation, and management of complex programs and initiatives, including annual and ad hoc programs, initiatives, and projects associated with multiple business lines and may involve state and federal regulations.

Key Responsibilities
  • Overall program ownership and management of key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs.
  • Management/oversight of program managers and cross-functional programs, processes, and workflows within Point32Health that support and service the programs and key initiatives.
  • Proactive and solutions-oriented management of program operations and integration issues, requiring the ability to conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the internal department and external stakeholders.
  • Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support programs and projects, at various levels (for example, business and regulatory levels).
  • Determines needs and defines, plans, and directs implementation plan.
  • Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly.
  • Ensures that Point32Health's established project management tools, processes, standards, and techniques are followed.
  • Oversees department staff contributing to highly critical projects.
  • Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner.
  • Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues and to make recommendations on those issues that best meet both program and corporate Point32Health objectives.
  • Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met.
  • Lead work effort to implement strategic and business initiatives.
  • Develop, coach, and retain high-performance project management staff.
  • Oversee staff to develop processes and systems to ensure high quality, consistent project management to ensure programmatic excellence.
  • Monitor, control, report, and present status of all elements of program and budgets.
  • Coach and mentor department staff to reinforce existing synergies and forge new working relationships across the company.
  • Other duties and projects as assigned.
Qualifications
  • Requires a Bachelor's degree with a Master's degree preferred.
  • 10 or more years' business or industry experience.
  • 8 + years of program management experience, including leading the most cross-functional high-level initiatives.
  • Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record.
  • A proven ability to meet deadlines is also required.
Skills and Abilities
  • Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
  • Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome.
  • Excellent human resource management skills, ability to oversee team of project managers as part of the overall program.
  • Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
  • Highest level presentation skills including ability to interface and 'sell' new programs and changes to existing programs to a broad range of internal and external contacts, as necessary.
  • Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
  • Ability to navigate political issues using advanced organizational (Point32Health) knowledge.
  • Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
  • Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style.
  • Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director's broader needs and vision for the program.
  • Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Requires the ability to maintain effective and productive peer relationships.
  • Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports.
Working Conditions and Additional Requirements
  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • May be required to work additional hours beyond standard work schedule.

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