Customer Success Specialist

3 weeks ago


Conshohocken, Pennsylvania, United States Orion Fleet Intelligence Full time
Job Description

Orion Fleet Intelligence is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring the satisfaction and retention of our clients.

Key Responsibilities:

  • Advocate for client needs and issues cross-departmentally
  • Establish and maintain trusted advisory relationships with clients
  • Ensure engagement, retention, and overall satisfaction of clients
  • Accomplish weekly/monthly metrics as they relate to assigned daily functions
  • Recognize and escalate matters when something is not right
  • Work to move clients to improved levels of performance
  • Respond to all support tickets within 24 hours

Requirements:

  • 2-3 years of previous customer service experience
  • Proficiency with MS Office applications

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work:

This is a full-time position. Expected days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. This position may at times require long hours and weekend work.

EEO Statement:

Orion Fleet Intelligence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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