Customer Service Representative

1 week ago


Brockton, Massachusetts, United States Brockton Neighborhood Health Center Full time
Job Summary

Job Title: Call Center Operator

Language: English

Salary: $17 - $20

Reporting to: Customer Service Manager

Overview: Respond to incoming calls in a timely and courteous manner, providing relevant information and directing calls to the appropriate personnel. Assist patients with scheduling appointments, verifying insurance information, and handling various administrative tasks.

Key Responsibilities:

  • Answer and direct incoming calls
  • Verify patient information and schedule appointments
  • Handle insurance verification and pre-registration
  • Manage patient messages and notifications
  • Respond to TTD calls

Requirements: High school diploma or equivalent, strong communication and organizational skills, ability to work independently.

Working Conditions: Fast-paced environment with potential interruptions and deadlines. Physical requirements include lifting, standing, walking, and sitting.

About the Organization: Brockton Neighborhood Health Center is a respected healthcare organization dedicated to serving diverse communities with high-quality care. With a focus on health promotion and disease prevention, we have been providing essential services to underserved populations since 1994.

Employee Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.



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