Customer Service Representative

3 days ago


Rancho Cordova, California, United States Niahealthcare Full time
Job Title: Customer Care Associate MediCal Russian

About the Role:

We are seeking a highly skilled and bilingual Customer Care Associate to join our team in Rancho Cordova, California. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our members and providers, resolving issues, and ensuring a positive experience for all stakeholders.

Key Responsibilities:

  • Answer incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers.
  • Administer intake documentation into the appropriate systems.
  • Provide information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
  • Resolve customer administrative concerns as the first line of contact.
  • Assist in the mentoring and training of new staff.
  • Assume full responsibility for self-development and career progression.

Requirements:

  • Bilingual in Russian and English.
  • Flexibility in scheduling and comfortable with change.
  • Proficient typist with strong written and verbal communication skills.
  • Ability to maneuver through various computer platforms.
  • Ability to talk and type simultaneously.

What We Offer:

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.



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