Sales Associate III

2 days ago

Grand Rapids, Michigan, United States Tapestry Full time
Job Title: Sales Associate III

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Our brand is defined by a free-spirited, all-American attitude, and we approach design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

We are part of the Tapestry portfolio, a global house of brands powered by optimism, innovation, and inclusivity. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

Job Summary:

We are currently seeking Sales Associates to work at our Tanger Outlet store in Grand Rapids, MI. The successful individual will leverage their proficiency in Sales to build credibility and trust as a personal stylist and fashion expert, support an environment of teamwork, trust, and collaboration, and achieve and exceed goals through sales strategies, clienteling, and sourcing new customers.

Key Responsibilities:
  • Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry, fashion trends, and customer shopping behaviors.
  • Support an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Achieve and exceed goals through sales strategies, clienteling, sourcing new customers, and maintaining and building productive long-term relationships with existing customers.
  • Develop product knowledge skills and remain aware of current collections that are in-store and online.
  • Deliver renowned and authentic service that creates a Modern Luxury customer experience.
Requirements:
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays.
  • Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor, and meet moderate stockroom lifting and store climbing requirements.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).
  • High school diploma or equivalent; college degree preferred.
  • 1-3 years of previous selling experience in a luxury retail service environment preferred.
Competencies:
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

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