Front Desk Associate

3 weeks ago


Holland, Michigan, United States Suburban Inns Full time
Company Overview: Suburban Inns is a dynamic organization in the rapidly changing hospitality industry. We are committed to providing exceptional guest service and creating a positive work environment for our team members. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel.

Estimated Salary: $16/hour with opportunities for advancement to full-time positions with up to $25/hour salary.

Job Description: The Night Auditor is responsible for closing out the business day in PMS (Property Management System), running night audit reports, and following shift checklists to ensure efficient hotel operations. This role also involves greeting guests, making personal connections, and ensuring their satisfaction. Additionally, the Night Auditor will consult with 2nd shift staff, investigate out-of-balance situations, and make adjustments to accounts as needed.

Key Responsibilities:
  • Greet all guests in a friendly, positive manner.
  • Consult with 2nd shift staff about the occurrences of the evening.
  • Run night audit reports and follow shift checklists.
  • Investigate out-of-balance situations and make adjustments to accounts as needed.
  • Maintain a neat and clean workspace at the front desk and adjacent areas.
  • Perform property walk-arounds, address safety and security issues, and report problems to the appropriate department.


Benefits:
  • Hotel and restaurant discounts for team members.
  • Earned paid time off for all team members.
  • Insurance coverage for full-time team members.
  • Flexible schedules dependent on position.
  • Holiday pay.
  • 8 hours of paid volunteer time per year.
  • Advancement opportunities.
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
  • Employee Assistance Program (EAP) through Pine Rest.


Requirements: A high school diploma or equivalent related experience is required. CPR training may be completed upon hire.

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