ServiceNow Architect

3 weeks ago

Durham, North Carolina, United States Apex Systems Full time
ServiceNow Architect

We are seeking a highly skilled ServiceNow Architect to join our team at Apex Systems. As a key member of our team, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities:
  • Interface with key stakeholders to understand business requirements and develop technical solutions
  • Apply technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design
  • Play a key role in creating high-level design artifacts and delivering high-quality code deliverables
  • Lead validation for all types of testing and support activities related to implementation, transition, and warranty
Requirements:
  • Bachelor's degree or foreign equivalent required from an accredited institution
  • At least 11 years of experience in Information Technology
  • At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands-on experience of working across multiple integrations
Preferred Qualifications:
  • Fundamental understanding of ServiceNow modules, integration hub, and hands-on experiences with ServiceNow integrations (OOTB, Custom)
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfillment) in global telecom operators
  • Exposure to Telecom domain is desirable

We offer a comprehensive benefits package, quality career resources, training, certifications, development opportunities, and a commitment to excellence reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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