ServiceNow Architect

1 month ago

Durham, North Carolina, United States Apex Systems Full time
ServiceNow Architect Job Description

We are seeking a highly skilled ServiceNow Architect to join our team at Apex Systems. As a ServiceNow Architect, you will play a critical role in designing and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities:

  • Design and implement ServiceNow solutions that meet the needs of our clients
  • Interface with key stakeholders to understand business requirements and develop solutions that meet those needs
  • Apply technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design
  • Lead validation for all types of testing and support activities related to implementation, transition, and warranty
  • Collaborate with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests

Requirements:

  • Bachelor's degree or foreign equivalent required from an accredited institution
  • At least 11 years of experience in Information Technology
  • At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations

Preferred Qualifications:

  • Fundamental understanding of ServiceNow modules, integration hub, and hands-on experiences with ServiceNow integrations (OOTB, Custom)
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfillment) in global telecom operators
  • Exposure to Telecom domain is desirable

What We Offer:

  • Quality career resources, training, certifications, development opportunities, and a comprehensive benefits package
  • A commitment to excellence reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico

Apex Systems is an Equal Opportunity Employer:

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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