Field Service Technician

7 days ago

Hutchinson, Minnesota, United States Mediacom Communications Corporation Full time
Broadband Specialist I (Field Technician) Job Description

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. As a Broadband Specialist I (Field Technician), you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities:
  • Installation and Maintenance: Install and maintain cable television and broadband services in customer homes, ensuring seamless connectivity and optimal performance.
  • Customer Interaction: Drive company van and represent Mediacom to customers, providing excellent customer service and resolving any issues that may arise.
  • Technical Expertise: Perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests, utilizing technical skills and knowledge to resolve complex issues.
  • Quality Control: Analyze picture quality and judge acceptability of picture delivered following installation of cable service, ensuring high-quality results.
  • Tool Proficiency: Use customary CATV hand and power tools in performance of job duties, including signal level meters and voltage testers.
  • Safety and Security: Install connectors on different types of drop cable, climb poles with proper equipment, and use bucket trucks to ensure safe and secure work practices.
  • Communication: Inform customers of FCC Rules and Company policies as they pertain to customers, providing clear and concise information.
  • Teamwork: Perform other duties such as clean-up and salvage of wrecked out materials, and provide general assistance to other employees as directed.
Requirements:
  • Technical Knowledge: General level of mechanical and consumer devices knowledge, with ability to learn and apply new technical skills.
  • Flexibility: Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
About Mediacom Communications:

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. We are committed to delivering exceptional customer experiences and ensuring the highest level of service quality. Our company values include:

  • Customer Satisfaction: We strive to exceed customer expectations and provide outstanding service.
  • Integrity: We operate with honesty, transparency, and ethics in all our interactions.
  • Teamwork: We work collaboratively to achieve common goals and support each other in our roles.
  • Continuous Improvement: We continuously seek ways to improve our processes, services, and products to stay ahead of the competition.
Benefits:
  • Professional Growth: Power to succeed in your career while enjoying ongoing training and a generous benefits package.
  • Opportunities for Advancement: Paid on the job training and opportunity to promote quickly.
  • Company Provided Tools: Company provided tools, tablet, and phone to support your work.
  • Health and Wellness: Health, vision, and dental insurance to support your well-being.
  • Time Off: Paid vacation, holidays, and flex paid time off to recharge and relax.
  • Performance-Based Rewards: Pay increases through self-guided training and performance bonus potential.
  • Reimbursement: In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.

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