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Mechanical Technician

2 months ago

Hutchinson, Minnesota, United States Mediacom Communications Corporation Full time
Broadband Specialist I (Field Technician) Job Description

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. As a Broadband Specialist I (Field Technician), you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities:
  • Installation and Maintenance: Install and maintain cable television and broadband services in customer homes, ensuring seamless connectivity and optimal performance.
  • Customer Representation: Drive company vans and represent Mediacom to customers, providing excellent customer service and resolving any issues that may arise.
  • Technical Expertise: Perform a variety of duties, including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests, utilizing technical knowledge and skills to resolve complex issues.
  • Quality Control: Analyze picture quality and judge acceptability of picture delivered following installation of cable service, ensuring that customers receive the best possible viewing experience.
  • Tool Proficiency: Use customary CATV hand and power tools in performance of job duties, including reading signal levels through use of field strength meter and adding and subtracting levels in installation problems.
  • Physical Demands: Install connectors on different types of drop cable, climb poles with proper equipment, and properly use, store, and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
  • Customer Education: Inform customers of FCC Rules and Company policies as they pertain to customers, ensuring that they are aware of their rights and responsibilities.
  • Vehicle Operation: Drive company vehicles in performance of job duties, including using bucket trucks to access elevated areas.
  • General Assistance: Perform other duties, such as clean-up and salvage of wrecked out materials, and provide general assistance to other employees as directed.
Requirements:
  • Technical Knowledge: General level of mechanical and consumer devices knowledge.
  • Flexibility: Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
About Mediacom Communications:

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. We are committed to delivering exceptional customer experiences and ensuring the highest level of service quality. Our company values include:

  • Customer Satisfaction: We strive to exceed customer expectations and provide the best possible service.
  • Integrity: We operate with honesty and transparency in all our interactions.
  • Teamwork: We work collaboratively to achieve common goals and support each other in our endeavors.
  • Continuous Improvement: We continuously seek ways to improve our processes and services to stay ahead of the competition.
Benefits:
  • Professional Growth: Power to succeed in your career while enjoying ongoing training and a generous benefits package.
  • Opportunities for Advancement: Paid on the job training and opportunity to promote quickly.
  • Company Provided Tools: Company provided tools, tablet, and phone.
  • Health and Wellness: Health, vision, and dental insurance.
  • Time Off: Paid vacation, holidays, and flex paid time off.
  • Performance-Based Rewards: Pay increases through self-guided training and performance bonus potential.
  • Reimbursement: In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.