Field Service Technician

1 week ago

Hutchinson, Minnesota, United States Mediacom Communications Corporation Full time
Broadband Specialist I (Field Technician) Job Description

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. As a Broadband Specialist I (Field Technician), you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities:
  • Installation and Maintenance: Install and maintain cable television and broadband services in customer homes, ensuring seamless connectivity and optimal performance.
  • Customer Interaction: Drive company van and represent Mediacom to customers, providing excellent customer service and resolving any issues that may arise.
  • Technical Expertise: Perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests, utilizing technical skills and knowledge to resolve complex issues.
  • Quality Control: Analyze picture quality and judge acceptability of picture delivered following installation of cable service, ensuring high-quality results.
  • Tool Proficiency: Use customary CATV hand and power tools in performance of job duties, including reading signal levels through use of field strength meter and adding/subtracting levels in installation problems.
  • Physical Demands: Install connectors on different types of drop cable, climb poles with proper equipment, and drive company vehicles in performance of job duties, using bucket truck as needed.
  • Additional Responsibilities: Inform customers of FCC Rules and Company policies as they pertain to customers, perform other duties such as clean-up and salvage of wrecked out materials, and provide general assistance to other employees as directed.
Requirements:
  • Technical Knowledge: General level of mechanical and consumer devices knowledge, with ability to work with complex technical systems.
  • Flexibility: Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required, to meet customer needs and ensure high-quality service.
About Mediacom Communications:

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. We are committed to delivering exceptional customer experiences and ensuring the highest level of service quality. Our company values include:

  • Customer Satisfaction: We prioritize customer satisfaction, ensuring that every interaction is positive and memorable.
  • Integrity: We operate with integrity, upholding the highest standards of ethics and professionalism.
  • Teamwork: We foster a collaborative environment, encouraging teamwork and open communication among employees.
  • Continuous Improvement: We strive for continuous improvement, embracing innovation and best practices to stay ahead of the curve.
Benefits:
  • Professional Growth: Power to succeed in your career while enjoying ongoing training and a generous benefits package.
  • Opportunities for Advancement: Paid on the job training and opportunity to promote quickly, with a clear path for career advancement.
  • Company Provided Tools: Company provided tools, tablet, and phone, ensuring you have the resources you need to succeed.
  • Health and Wellness: Health, vision, and dental insurance, as well as paid vacation, holidays, and flex paid time off, to support your overall well-being.
  • Performance-Based Rewards: Pay increases through self-guided training and performance bonus potential, recognizing and rewarding your hard work and dedication.
  • Reimbursement for Services: In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided, ensuring you have access to the services you need.

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