Team Supervisor

2 months ago


Yuma, Arizona, United States Carls Jr - 2782 Full time
Job Overview

The Team Supervisor plays a pivotal role in overseeing all restaurant operations during assigned shifts, stepping in for the General Manager and Manager as needed. This position collaborates closely with the management team to ensure that all activities align with the restaurant's strategic objectives.

Key Responsibilities:Guest Satisfaction:

Ensure a remarkable guest experience by:

  • Delivering exceptional service that meets and exceeds guest expectations.
  • Proactively addressing guest needs and resolving any issues promptly.
  • Upholding the highest standards of quality, service, and cleanliness.
  • Monitoring staffing levels and labor costs while maintaining service excellence.
  • Creating a welcoming atmosphere for both guests and team members.
  • Providing feedback to management on ways to enhance guest service.
Training and Development:

Enhance team performance through:

  • Effective training of crew members using established programs.
  • Regular performance evaluations to motivate and guide team members.
  • Supervising crew activities to ensure productivity and morale.
  • Communicating performance issues to management and documenting necessary actions.
  • Continuously seeking personal improvement in leadership skills.
Business Support:

Contribute to business goals by:

  • Making informed decisions to ensure outstanding guest service.
  • Planning and executing daily operational tasks efficiently.
  • Managing opening and closing procedures as directed.
  • Aligning with management's goals and directives.
Compliance:

Adhere to company policies by:

  • Modeling and enforcing all operational standards consistently.
  • Holding oneself and team accountable for achieving results.
  • Setting a positive example in all business practices.
Core Values:

Embody the shared values of the organization by:

  • Maintaining a guest-centric focus.
  • Exhibiting integrity and respect towards all employees.
  • Fostering an environment of open communication and trust.
  • Driving performance through clear expectations and recognition.
Qualifications:Education: High school diploma or equivalent; strong communication skills are essential.
Experience: Completion of the Crew Person Training Program; minimum age of 18 required.
Transportation: Reliable transportation and valid driver's license necessary.
Availability: Flexibility to work various shifts, including early mornings and late nights.
Skills and Abilities:
  • Basic computer proficiency.
  • Strong organizational and time management skills.
  • Ability to foster teamwork.
  • Effective problem-solving capabilities.
  • Mathematical skills for cash handling.
  • Capability to perform all work station duties efficiently.
  • Customer-focused perspective on operations.
  • Proactive initiative in all tasks.
Physical Requirements:

Must be able to:

  • Stand for extended periods.
  • Bend and stoop as needed.
  • Work in a fast-paced environment.
  • Lift weights between 50 to 75 pounds.
  • Utilize various cleaning products safely.

We utilize eVerify to confirm U.S. employment eligibility.


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