Customer Relationship Specialist

4 days ago


Toulouges, Occitanie, United States Bill Pikus-Farmers Insurance Agency Full time
Job Description: We are seeking a Customer Relationship Specialist to join our team at Bill Pikus-Farmers Insurance Agency. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer service. You will work closely with our sales staff to schedule appointments, respond to client inquiries, and provide support as needed. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Salary Range: The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience.

Responsibilities: Key responsibilities include:
  • Process customer policy change requests
  • Verify phone numbers, addresses, and email addresses with each customer contact
  • Answer incoming phone calls promptly
  • Schedule appointments for sales staff
  • Respond to all client inquiries and cancellation requests within specified timeframe
  • Prospect new clients and engage in inside sales activities

Requirements: To be considered for this position, you must have a Property and Casualty license, a Life and Health license, and excellent customer service skills. You should also possess an upbeat, positive attitude, be proficient in multitasking, and have the ability to tactfully handle stressful situations.

Benefits: Our agency offers a comprehensive benefits package, including annual base salary, bonus opportunities, paid time off, flexible scheduling, career growth opportunities, and evenings off.

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