Assistant Store Manager Retail

7 days ago

Waldorf, Maryland, United States Designer Brands (DSW, Camuto Group) Full time

Job Summary

The Assistant Store Manager plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omnichannel activities, and inventory-related actions. As an ambassador for the brand, the Assistant Store Manager is dedicated to providing a shopping experience that meets the functional and emotional needs of customers.

Key Responsibilities

  • Elevate the in-store experience by modeling customer-centric behaviors, coaching associates to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and ensuring store cleaning, recovery, and maintenance standards are met.
  • Achieve and exceed metric-based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly goals. Clearly communicate business trends to the Store Manager or other leaders.
  • Review daily communication, plan and assign tasks throughout the day/week/month, and follow through with required actions.
  • Perform other duties as assigned by the Store Manager or other leaders.
  • Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
  • Supervise Leads (and may participate) in the planning and execution of all inventory management-related activities, including freight receipt, placement, markdown, and MOOS.
  • Responsible for all omnichannel activities in-store, including Charge/Send, BOPIS/BOSTS, and Delivery.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Responsible for ensuring a safe environment for both customers and associates, ensuring all equipment is in good operating condition and checked regularly.
  • Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
  • Perform, maintain, and complete all information related to audits, donations, transfers, mismates, damages, etc.
  • Support the Store Manager in bringing DSW's Mission, Vision, and Strategy to life in the store.
  • Work closely with the Store Manager to understand and follow policy and procedure.
  • Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding of candidates.
  • Support team by training, coaching, directing associates, and communicating development feedback of others to the management team in an efficient manner.
  • Assist the Store Manager in resolving associate relations matters.
  • Participate in the Performance Review process by writing and conducting Associate and Leads performance reviews.
  • Support team in managing payroll and associate timekeeping activities.
  • Recognize associates through company recognition tools.

Requirements

  • Excellent customer service by exhibiting a positive mindset and enthusiasm.
  • Ability to manage in ambiguous situations to resolve internal and external conflict.
  • Ability to develop collaborative working relationships.
  • Ability to recognize what is critical and take action.
  • Good verbal and written communication skills.
  • Proven ability to train, coach, develop, and motivate others.
  • Ability to hold team accountable to time-bound expectations.
  • Time management.
  • Professionalism.
  • Must have availability to meet the needs of the business (i.e., shifts outside traditional business hours).
  • Proficiency in basic computer use, including Microsoft Office.

Preferred Qualifications

  • Some college preferred.
  • Minimum high school graduate or equivalent.

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