Customer Service Ambassador

3 days ago

Coral Springs, Florida, United States Verifone Full time

Global Operations

Customer Service Ambassador

Coral Springs

Why Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.

What You'll Do

Customer Service Ambassador: Maintains direct contact with customers before and/or after the sale. Supports sales teams by developing and maintaining positive customer relationships with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate accounts of equipment failures and provides reports to management.

The focus of work may be in pre-sale or post-sales or both. Survey Tip: Customer Service Ambassadors who do not have the decision-making authority described below should match to Customer Service Support

Responsibilities:

  • Responds to customer inquiries to determine appropriate product literature and pricing schedules;
  • Influences production and shipping schedules;
  • Recommends price changes based on company/customer relationship;
  • Recognizes new business opportunities;
  • Responds to customer inquiries (RMA, status, delivery, etc.);
  • Resolves production scheduling and shipping or invoicing problems;
  • Determines validity of warranty claims and schedules repair resources;
  • Changes production and shipping schedules;
  • Recognizes add-on business opportunities;

Requirements:

  • High school diploma or equivalent;
  • SAP Business Objects;
  • Oracle ERP;
  • Tableau;
  • Microsoft Office;
  • Traveling up to 25%.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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