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Customer Service Ambassador

2 months ago

Altamonte Springs, Florida, United States M. Coast Full time
About the Role

The customer is at the forefront of our business, and as a Customer Service Representative at M. Coast, you will play a vital role in delivering exceptional consumer experiences. Our team is dedicated to providing top-notch service, and we're looking for someone who shares our passion for hospitality and customer satisfaction.

Key Responsibilities
  • Product Knowledge: Develop a deep understanding of our clients' products and services to effectively communicate their benefits and features to customers.
  • Customer Interaction: Build strong relationships with customers through personalized and professional interactions, ensuring their needs are met and exceeded.
  • Team Management: Lead a team of Junior Customer Service Representatives, providing guidance and support to ensure seamless customer service delivery.
  • Problem-Solving: Utilize effective problem-solving skills to resolve customer issues in a timely and satisfactory manner.
  • Continuous Learning: Stay up-to-date with product knowledge and industry trends to provide the highest level of customer service possible.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in customer service or a related field, such as retail or hospitality.
  • Skills: Excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences.
About M. Coast

M. Coast is a dynamic and collaborative environment that values employee growth and development. We're committed to providing our team members with the tools and support needed to succeed in their roles and advance their careers. If you're passionate about delivering exceptional customer service and have a passion for hospitality, we encourage you to apply for this exciting opportunity.