Customer Support Representative
4 weeks ago
We are seeking a highly skilled Customer Support Representative to join our team at Homebase. As a key member of our customer support team, you will be responsible for delivering exceptional customer support services to our clients via phone, email, and chat.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and chat channels
- Troubleshoot and resolve customer-reported problems by effectively diagnosing and escalating issues as needed
- Educate customers on the features, functionalities, and best practices of our payroll product
- Keep accurate records of customer interactions, inquiries, and resolutions in our customer support system
- Collaborate with internal teams to convey customer feedback, identify trends, and suggest product enhancements
- Ensure customers are getting the most value from our products and that they are on the right plan to best meet their needs
- Strive to exceed customer expectations and contribute to the overall customer satisfaction and retention goals
- Competitive hourly rate of $20/hour
- Stock options and equity participation
- 401(k) program with 4% company match
- Employer-supplemented medical, dental, and vision insurance plans
- 20 days of accrued PTO, annual paid holidays, and paid volunteer time off
- Continued learning and development stipend
- Paid life insurance
- Short- and long-term disability coverage
- Paid parental leave
- Commuter benefits
- Flexible spending account (FSA) options
- Top-of-the-line equipment and stipend for workspace setup
- Work from home Thursday and Friday
- Meals provided at our vibrant workspaces
- Team offsites and monthly opportunities to engage with fellow Homies
- Meet the Talent Acquisition team, Alex V.
- Meet the Hiring Manager, Matthew S.
- Participate in a technical interview
- Meet the Leadership team
- Professional reference checks
- Background check and offer stage
- Welcome to the team
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