Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Approved Cash Advance Centers, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their overall satisfaction with our products and services.
Key Responsibilities- Provide top-notch customer service to our customers, responding to their inquiries and resolving their concerns in a timely and professional manner.
- Work closely with our sales team to identify and address customer needs, and to provide solutions that meet their financial goals.
- Process customer transactions, including loan applications, payments, and account updates.
- Maintain accurate and up-to-date customer records, ensuring that all information is current and complete.
- Collaborate with our operations team to resolve customer issues and to improve our overall customer experience.
- Participate in ongoing training and development to stay up-to-date on our products and services, and to improve your customer service skills.
- High school diploma or equivalent required; some college credits or a degree preferred.
- Minimum of one year of customer service experience, preferably in a financial services or banking environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills, with proficiency in Microsoft Office and other software applications.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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