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Customer Support Specialist

2 months ago

Clovis, New Mexico, United States Approved Cash Advance Centers, LLC Full time

Full-Time Customer Service Representative

Approved Cash Advance Centers, LLC

Job Overview

  • Enjoy a flexible work schedule with shifts available during the day and early evening from Monday to Saturday.
  • Oversee the daily functions of a loan office, focusing on customer interaction, loan processing, collections, and administrative tasks.

Key Responsibilities

  • Actively listen to customer inquiries and needs with patience and respect.
  • Employ critical thinking to offer effective solutions to customer issues.
  • Communicate clearly to resolve customer concerns and advocate for loan products.
  • Foster customer engagement, build lasting relationships, and drive sales.
  • Generate potential leads, warmly welcome customers, and manage customer accounts efficiently.
  • Maintain accurate account records, respond to questions, and process payments.
  • Adhere to all applicable State and Federal regulations.

Qualifications

  • Excellent verbal and interpersonal communication skills.
  • Customer-focused mindset with the ability to relate to diverse personalities.
  • Strong multitasking and time management skills.
  • Basic computer skills are necessary.
  • A valid driver's license and dependable transportation are required.
  • Successful completion of background and credit checks.
  • High school diploma or equivalent is required; some college coursework is preferred.
  • At least one year of experience in a customer service role.
  • Technical aptitude and problem-solving skills are essential.
  • Physical capabilities include sitting, standing, and walking for extended periods.

About Approved Cash Advance Centers, LLC

We are committed to enhancing customer experiences and building meaningful connections. Our organization promotes a vibrant work culture that emphasizes personal development and achievement. We celebrate diversity and inclusivity, recognizing the unique contributions of each employee. Begin your professional journey with us today.

Equal Opportunity Employer

Approved Cash Advance Centers, LLC is an Equal Employment Opportunity employer. We embrace diversity in all its forms and welcome individuals from various backgrounds and experiences. Our dedication to inclusion encompasses race, religion, gender, nationality, age, ability, and Veteran status. We believe that our differences strengthen our organization.