Part-Time Book Retail Associate

1 week ago


Manassas Park, United States Barnes & Noble Full time

Part-Time Book Retail Associate

Location

VA - Manassas - Manassas

Classification

Part-Time

Job Overview

As a Book Retail Associate, your role is to provide exceptional customer service while promoting our diverse range of products. Your enthusiasm for literature and knowledge of our offerings will enhance the shopping experience for our customers. You will create an engaging atmosphere that encourages exploration and discovery.

Key Responsibilities

  1. Deliver outstanding customer service by adhering to our core service principles: placing the right book in the customer's hands, offering to special order items, promoting membership programs, and efficient checkout processes.
  2. Welcome customers warmly, fostering connections through engaging conversations about our extensive product range.
  3. Utilize your product knowledge to ask insightful questions, identifying customer needs and providing tailored recommendations.
  4. Share your expertise and enthusiasm for our digital offerings, ensuring a personalized experience for multiple customers simultaneously.
  5. Address customer inquiries and concerns effectively, guiding them through the purchasing process.
  6. Communicate specific product requests to management to maintain optimal inventory levels of popular titles.
  7. Organize and display new merchandise on the sales floor, adhering to established visual merchandising standards.
  8. Maintain a tidy and organized sales environment, including straightening shelves, cleaning common areas, and performing other necessary housekeeping tasks.
  9. Assist in various store areas as needed, including receiving shipments, operating the cash register, and supporting café operations.
  10. Safeguard company assets by following inventory control and loss prevention protocols, including conducting regular stock counts.
  11. Support the onboarding of new team members, helping them acclimate to our store culture and values.
  12. Act with integrity and uphold our bookselling principles and core values.

Qualifications & Skills

As a Book Retail Associate, you will leverage your selling skills and product knowledge to contribute to the store's success. You will build rapport with both customers and colleagues, demonstrating excellent listening skills and a genuine enjoyment of working with people. You should be adaptable to a dynamic work environment, capable of multitasking, and eager to learn new systems and processes.

Physical activity is a key component of this role, as you will spend the majority of your time on the sales floor, which involves standing, bending, climbing, and lifting. Availability for early mornings, evenings, weekends, and holidays is required.

Proficiency in using computers and cash registers is essential.



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