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Front Desk Representative

2 months ago

Tempe, Arizona, United States Driftwood Hospitality Management Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Driftwood Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

**Key Responsibilities**

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handling room assignments, key cards, and other related tasks.
  • Manage the front desk area, including answering phones, responding to emails, and handling guest inquiries.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Work collaboratively with other hotel staff to ensure seamless operations and excellent guest service.

**Requirements**

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to lift up to 20 pounds and stand for long periods.
  • High school diploma or equivalent required; prior hospitality experience preferred.

**Benefits**

  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employee assistance program and paid time off.