Café Ambassador

2 weeks ago


Kansas City, Missouri, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador at our Country Club Plaza location. As a Café Ambassador, you will be the face of Capital One, providing exceptional customer service and creating memorable experiences for our customers.

Responsibilities
  • Bring the Café experience to life by creating an inclusive environment where all customers and team members feel welcome.
  • Proactively engage with customers and the community, providing assistance with technical challenges, showcasing our services and products, and having deeper conversations about their financial journeys.
  • Guide customers through goal setting, meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Work collaboratively with a team of Ambassadors to inspire and support each other.
  • Stay curious, adaptable, and committed to ongoing learning and development.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events and promote financial literacy.
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • Strong written and oral communication skills
What We Offer

At Capital One, we offer a comprehensive and competitive benefits package, including health, financial, and other benefits that support your total well-being. We are an equal opportunity employer committed to diversity and inclusion in the workplace.


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