Customer Service Representative

4 weeks ago


Manassas, Virginia, United States Pollo Campero Full time

Job Summary:

The Front of House Team Member, Cashier role at Pollo Campero is a key position that requires a high level of customer service and sales skills. As a representative of our brand, you will be responsible for providing an exceptional dining experience for our guests by guiding them through our menu and ensuring their orders are accurate and completed to their satisfaction.

Responsibilities:

  • Welcoming new and repeat guests every visit and ensuring a positive first impression.
  • Being knowledgeable of all menu items to make meal suggestions and answer questions from guests.
  • Verifying each guest order for accuracy, managing to-go orders, processing POS transactions, and following cash handling procedures.
  • Operating the cash register and counting money and giving change correctly.
  • Counting the register before and after each shift with management to ensure no shortage or overage.
  • Assisting with front-line food preparation procedures such as packaging and taking orders to tables.
  • Ensuring customer satisfaction by providing quick, efficient service and quality products.
  • Working effectively with others and communicating clearly in a busy restaurant environment.
  • FOLLOWING all safety rules, policies, and procedures.

Qualifications:

  • Must be 18 years of age or older.
  • Must be fluent in English and Spanish.
  • Preferred: 1+ year of experience in similar roles.
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods.
  • Flexibility to work nights, weekends, and holidays.
  • Must follow the company Personal Care and Hygiene policies.
  • Must be able to produce authorized U.S. work documents.

Pay Range: Starting from USD $13.00/Hr.



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