Patient Care Specialist

5 days ago

Scranton, Pennsylvania, United States Jushi USA Full time
Job Title: Patient Care Consultant

At Jushi USA, we are seeking a highly skilled and customer-focused Patient Care Consultant to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing a unique shopping experience that drives sales results.

Key Responsibilities:

  • Provide outstanding customer service to patrons, answering questions and concerns in a professional and courteous manner
  • Lead tours of the sales floor, making product recommendations based on ongoing research of available products
  • Retain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines

Requirements:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person
  • Occasionally requires local travel, as needed
  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

What We Offer:

We offer a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal-opportunity employer and welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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