Patient Care Specialist

5 days ago

Scranton, Pennsylvania, United States Jushi USA Full time
Patient Care Consultant Job Description

The Patient Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This role is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities:
  • Provide outstanding customer service by answering questions and concerns, and directing customers to relevant products and services.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of customer and member benefits, discounts, coupons, and promotions, and encourage memberships for guests.
  • Abide by product handling procedures, including company safety and health policies, and regulatory agency compliance.
  • Maintain a clean and organized store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash registers, computer-based POS systems, and cash drawers.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.
Requirements:
  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years of experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both over the phone and in-person.
  • Occasional local travel and desk-based computer tasks may be required.
  • Frequent standing, walking, reaching, grasping, and lifting up to 25 pounds.
What We Offer:

Jushi USA offers a comprehensive benefit package, including Paid Time Off, Paid Holidays, and 401(k). We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity, or expression, religion, national origin, or ancestry.

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