Guest Services Representative

5 days ago


Elizabeth, New Jersey, United States Houser Creek Hospitality, LLC Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Houser Creek Hospitality, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing reservations and check-ins, and ensuring a seamless guest experience.

Key Responsibilities
  • Process reservations and check-ins, ensuring accurate and efficient service
  • Respond to guest inquiries and resolve complaints in a professional and courteous manner
  • Prepare and distribute daily, weekly, and monthly reports to management
  • Perform bookkeeping, administrative, and accounting procedures as required
  • Reconcile credit card transactions, financial records, and occupancy percentages
Requirements
  • Computer proficiency and experience with accounting or reservation software
  • Some college education or equivalent experience
  • Previous hotel front desk, hospitality, or guest services experience preferred
  • Flexible schedule with ability to work overnight shifts
  • Excellent communication and customer service skills
About Us

Houser Creek Hospitality, LLC is a local company with a strong commitment to customer satisfaction and employee development. We offer a range of benefits, including insurance, vacation time, and hotel discounts. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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