Pharmacy Customer Service Representative

2 days ago


Elizabeth, New Jersey, United States HealthyPets Full time
Job Title: Pharmacy Customer Service Representative

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Representative to join our team at HealthyPets, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving product and service issues, and answering customer questions.

Responsibilities:
  • Assist customers with product and service inquiries, resolving issues and answering questions in a professional and courteous manner.
  • Check for prescriptions received and faxed, and assist with customer RX status.
  • Open customer accounts by recording account information and maintaining customer records.
  • Answer inquiries through telephone, email, and live chat, clarifying desired information and researching and providing solutions.
  • Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, and implementing solutions.
  • Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.
  • Sell additional services and products by recognizing opportunities to up-sell accounts and explaining new features.
  • Maintain call center database by entering information and resolving product or service issues.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Requirements:
  • A college degree or equivalent experience in high-level customer service.
  • Willingness to work overtime and weekends.
  • Self-management, grammar, organization, data entry, and analytical skills.
  • Attention to detail, respect for confidentiality, and independent, self-starter, and results-driven mindset.
Benefits:
  • Benefits package.
  • Veterinary discounts.
  • Website and retail discounts.
  • Bring your pet to work first Friday of the month.
  • High-tech environment.
  • Large break/game room.

We are committed to providing a safe and comfortable environment for our employees and customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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