Order Processing Coordinator
7 days ago
Oregon Spice Company is seeking a talented Customer Service Representative to join our team. This role plays a critical part in ensuring the efficient processing of customer orders while maintaining high standards for accuracy, communication, and problem-solving.
Job DescriptionThis position requires a candidate who can multitask, prioritize tasks, and manage multiple projects simultaneously. The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Responsibilities:
- Receive and process customer orders received via various channels.
- Communicate with customers regarding order status, shortages, price changes, and other issues.
- Coordinate with production teams to send processed orders.
- Update pricing information in our ERP system.
- Answer incoming calls and direct them to relevant departments.
- Quote freight shipments based on customer requests.
- Send invoices and process credit card payments.
- Support sales teams with sample requests, order status, and inventory updates.
- Enter customer complaints into our database and respond promptly.
- Filing order invoices in designated locations.
- Review orders at month-end and adjust ship dates as needed.
Requirements:
- At least 2 years of customer service experience.
- Excellent communication and organizational skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Able to problem-solve and address customer concerns professionally.
- A strong work ethic with attention to detail.
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