Service Coordinator Commercial Shop

3 weeks ago

Vergennes, Vermont, United States Altorfer Full time
Job Summary

This is a customer-facing administrative position requiring strong clerical, computer, and both written and verbal communication skills. The ideal candidate will have a positive outlook, take initiative in tasks and projects without needing constant supervision, and an eagerness to learn new skills.

Key Responsibilities
  • Answer all incoming calls for the Commercial Shop and provide excellent customer service.
  • Open work orders by collecting all required information from the customer on the initial phone call and keep customers informed of job progression up to and including conclusion.
  • Open all quoted repair work orders and order required parts. Add all new jobs to the job management tool.
  • Review all Commercial Shop work orders for accuracy.
  • Review warranty on Caterpillar serial numbers and add information to the work order to indicate warranty.
  • Report all invoice disputes related to assigned work orders within the territory and/or assigned personnel.
  • Ascertain credit terms for each customer from the CRM system and assist with credit card processing, as needed.
  • Assist with payroll timecard processing, as needed.
  • Provide administrative support to the Commercial Shop Supervisor and Truck Shop Service Manager.
  • Maintain service records, equipment information, and customer information. Maintain customer rapport and records.
  • Assist with issuing purchase orders and working with vendors/suppliers, as needed.
  • Work closely with the truck shop lead man and all internal customers.
  • Additional duties as assigned.
Requirements
  • High School Graduate with previous administrative, clerical, and/or customer service experience in a fast-paced, multi-tasking environment is a must.
  • Prior experience working in a service environment or engine, mechanical, or electrical aptitude or knowledge is a plus.
Working Conditions

This position works in an office and engine shop/warehouse environment. May on a continuous basis walk, bend and lift up to 20lbs. Will be required to wear appropriate safety equipment when needed. The noise level in the engine shop/warehouse environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for long periods to answer telephone calls and write or use a keyboard to communicate.

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