Escape Room Games Master
1 week ago
We are seeking a highly skilled and enthusiastic Escape Room Games Master to join our team at Spare Time Entertainment. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our escape rooms are prepared for guests.
Key Responsibilities:- Prepare Escape Rooms: Ensure that our escape rooms are clean, neat, and ready for guests to enjoy.
- Provide Excellent Customer Service: Interact with guests in a professional and friendly manner, using our Spare Time Service Standards (Code S.E.R.V.E.).
- Manage Reservations: Answer phones, check call reservations, and respond to messages to ensure that all reservations are booked promptly.
- Host Guests: Greet each guest upon arrival, accept payment, and ensure that all payments are recorded and accounted for.
- Encourage Guest Engagement: Invite guests to share their experience on social media and provide feedback to help us improve.
- Guide Guests Through the Adventure: Provide a brief synopsis of the game scenario, track guest progress, and offer hints as needed to ensure a successful experience.
- Collect Guest Information: Ask guests for their email address and demographic information to help us improve our marketing efforts.
- Improve the Experience: Bring creative ideas forward to optimize the environment and experience for our guests and employees.
- Resolve Issues: Work with guests to resolve any issues that may impact their experience and seek manager's advice when needed.
- Education: High school education or equivalent preferred.
- Experience: 1+ years working with games and the public.
This role requires working in a fast-paced environment with large crowds and children. The noise level can be loud, and lighting effects such as lasers and strobes may be present.
This position requires standing and walking for extended periods, lifting up to 50 pounds, and working long hours, including frequent weekend shifts.
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